Privacy Policy

1. Introduction

This Privacy Policy ("Policy") is issued by juara404 ("we", "us", "our" or "the Platform") and applies to all individuals ("you", "your" or "the Player") who access, register with or make use of the juara404 website located at juara404.cam and any associated mobile interfaces or communication channels.

juara404 takes the privacy of its players seriously. We are committed to processing personal data transparently, collecting only what is necessary for the purposes described in this Policy, and protecting all information entrusted to us in the course of operating a regulated online gaming and sports betting platform serving players throughout Malaysia, including those based in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya and Shah Alam.

By creating an account, depositing funds or using any feature of the juara404 Platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not agree with this Policy, please discontinue use of the Platform immediately.

This Policy should be read alongside the juara404 Terms and Conditions, which govern the overall contractual relationship between the Platform and registered players. In the event of any conflict between this Policy and the Terms and Conditions concerning data matters, this Policy shall prevail.

2. Definitions

For the purposes of this Privacy Policy, the following terms carry the meanings assigned below:

3. Data We Collect

juara404 collects personal data through several channels: directly from you when you register, deposit, request a withdrawal or contact support; automatically through your use of the Platform; and from authorised third-party verification providers. The categories of data we may collect include:

3.1 Registration and Identity Data

• Full legal name as it appears on your government-issued identification
• Date of birth (for age verification — all players must be aged 21 or above)
• Residential address, including postcode and country of residence
• Email address and contact telephone number
• Copy of government-issued identification document (e.g., MyKad, passport)
• Proof of address documentation (e.g., utility bill, bank statement)

3.2 Financial and Payment Data

• Payment method details including e-wallet identifiers (Touch 'n Go eWallet, Boost, GrabPay), bank account numbers associated with Maybank, CIMB, Public Bank, Hong Leong, RHB and other supported institutions, and FPX or DuitNow references
• Transaction history including deposit amounts, withdrawal requests, bonus credits and wagering records
• Cryptocurrency wallet addresses where USDT TRC20 is used as a payment method

3.3 Technical and Usage Data

• IP address, device type, operating system and browser version
• Session duration, pages visited, features accessed and in-platform navigation patterns
• Geolocation data to the extent necessary for jurisdictional compliance
• Login timestamps and account-activity logs

3.4 Communications Data

• Records of live-chat conversations, support email exchanges and any other written communications between you and the juara404 team
• Feedback, survey responses and complaint correspondence

4. How We Process Your Data

juara404 processes your personal data for the following specific purposes:

4.1 Account Administration

To create and manage your juara404 account, verify your identity and age, process MYR deposits and withdrawals through your nominated Malaysian payment method, and maintain an accurate record of your account balance and transaction history.

4.2 Service Delivery and Platform Operation

To deliver the sports betting, live casino, slot and other gaming services available on the Platform; to provide live chat and email support; and to ensure the continued stability, availability and security of the Platform and its technical infrastructure.

4.3 Legal and Regulatory Compliance

To fulfil juara404's obligations under applicable anti-money laundering (AML) and counter-terrorism financing (CTF) frameworks, and to cooperate with lawful requests from regulatory, law-enforcement or judicial authorities. KYC documentation collected from players forms a core part of our compliance record.

4.4 Fraud Prevention and Security

To detect, investigate and prevent fraudulent activity, account abuse, duplicate-account creation, and any form of cheating or collusion that may compromise the integrity of the Platform or cause harm to other players or to juara404.

4.5 Platform Improvement and Analytics

To analyse aggregated, anonymised usage data in order to improve the functionality, design and content of the Platform. Individual player data is not shared with external analytics providers without appropriate data processing protections in place.

4.6 Direct Communications

To communicate with you regarding your account status, security alerts, verification requirements, policy updates and, where you have consented, promotional communications about juara404 offers relevant to your player profile. You may withdraw consent to marketing communications at any time by contacting the support team.

5. Legal Basis for Processing

juara404 relies on the following legal bases for processing personal data, depending on the category of data and purpose involved:

• Contractual necessity: Processing that is necessary to fulfil the Player Agreement between you and juara404, including account creation, payment processing and service delivery.
• Legal obligation: Processing required to comply with applicable laws and regulatory obligations, including KYC, AML and CTF requirements.
• Legitimate interests: Processing undertaken for fraud prevention, platform security, and the improvement of Platform functionality where these interests are not overridden by your rights and interests.
• Consent: Processing of data for optional purposes, such as direct marketing communications, where you have provided specific and freely given consent. Consent may be withdrawn at any time.

6. Data Sharing and Disclosure

juara404 does not sell, rent, license or otherwise transfer your personal data to any third party for their own commercial or marketing purposes. Data is shared only in the circumstances described below, and only to the extent strictly necessary.

6.1 Payment Processors

To facilitate MYR deposits and withdrawals, juara404 shares relevant payment and identity data with third-party payment processors, including those supporting Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX and Malaysian bank transfer services. These processors are contractually bound to handle your data securely and only for the purpose of processing the relevant transaction.

6.2 KYC and Verification Partners

juara404 engages licensed identity-verification service providers to assist with the KYC process. These providers may receive copies of identity and address documents submitted during account verification. All verification partners are required to maintain data security standards at least equivalent to those applied by juara404.

6.3 Regulatory and Law Enforcement Authorities

juara404 may disclose personal data to competent regulatory authorities, law enforcement agencies or judicial bodies where required to do so by applicable law, court order, or in response to a lawful request from a competent authority. juara404 will, where legally permissible, notify the affected player before making such a disclosure.

6.4 Business Transfers

In the event of a merger, acquisition, restructuring or sale of assets involving juara404, personal data held about registered players may be transferred to the acquiring entity. Players will be notified of any such transfer and the Privacy Policy of the acquiring entity prior to any change of data controller.

7. Cookies and Tracking Technologies

The juara404 Platform uses cookies and similar tracking technologies to provide essential functionality and to understand how players use the Platform. Cookies are small data files stored on your device when you visit a website. The categories of cookies used by juara404 are as follows:

7.1 Strictly Necessary Cookies

These cookies are essential for the Platform to function and cannot be disabled without affecting core features such as session authentication, account access and payment-page functionality. They do not store personally identifiable information beyond what is required for the session.

7.2 Analytical Cookies

juara404 may use limited analytical cookies to collect aggregated information about how the Platform is used — for example, which sections of the site receive the most visits, or where players encounter difficulty. This data is used solely to improve the Platform and is not associated with individually identifiable profiles.

7.3 Managing Cookies

You may control and manage cookie settings through your web browser preferences. Most modern browsers allow you to block or delete cookies. Disabling strictly necessary cookies may impact your ability to access certain features of the juara404 Platform. Disabling analytical cookies will not affect your ability to use the Platform but will limit our ability to improve it based on usage patterns.

8. Data Retention

juara404 retains personal data for as long as is necessary to fulfil the purposes described in this Policy, to maintain an active player account, and to satisfy applicable legal and regulatory retention obligations.

Upon closure of a player account — whether voluntarily, through inactivity or as a result of a juara404 compliance decision — personal data will be retained for a minimum period as required by applicable AML and financial record-keeping regulations. In general, this period is no less than five (5) years from the date of the last transaction or account activity. Following expiry of the applicable retention period, data will be securely deleted or anonymised.

Where a player has been self-excluded, their self-exclusion record will be retained for the duration of the exclusion period and for a reasonable period thereafter to prevent re-registration. This retention is in the interest of the excluded player's welfare and is considered a legitimate basis for continued data processing in that specific context.

9. Data Security

juara404 implements a range of technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, loss or destruction. These measures include:

• Transport Layer Security (TLS/SSL) encryption for all data transmitted between the player's device and the juara404 Platform
• Encryption of sensitive data at rest within juara404 systems
• Role-based access controls limiting access to personal data to authorised personnel with a documented operational need
• Regular security assessments and vulnerability monitoring of Platform infrastructure
• Staff confidentiality obligations covering all individuals with access to personally identifiable information

While juara404 takes all reasonable precautions to safeguard your data, no transmission over the internet or electronic storage system can be guaranteed to be completely secure. In the event of a data breach that is likely to result in a risk to your rights, juara404 will take prompt remedial action and will notify affected players in accordance with applicable notification requirements.

Players are also responsible for the security of their own accounts. You should use a strong, unique password for your juara404 account and must not share your login credentials with any third party. If you suspect your account has been accessed without your authorisation, contact juara404 support immediately.

10. Your Rights

As a registered player, you have certain rights in relation to your personal data held by juara404. These rights may be exercised by contacting the juara404 support team using the contact details in Section 13 of this Policy. We will respond to all valid requests within a reasonable timeframe and in any event within thirty (30) calendar days of receipt.

10.1 Right of Access

You may request confirmation of whether juara404 holds personal data about you and, if so, a copy of that data in a commonly used format along with information about how it is processed.

10.2 Right to Rectification

If any personal data held by juara404 is inaccurate or incomplete, you may request that it be corrected. This right is particularly important for registration data such as name, address and contact details.

10.3 Right to Erasure

You may request deletion of your personal data in circumstances where it is no longer necessary for the purposes for which it was collected, where you withdraw consent and no other legal basis applies, or where you object to processing and there are no overriding legitimate grounds. This right is subject to juara404's legal and regulatory retention obligations, which may require certain data to be preserved even after account closure.

10.4 Right to Restrict Processing

In certain circumstances you may request that juara404 restrict the processing of your personal data — for example, where you contest the accuracy of the data or where you have objected to processing and juara404 is assessing whether its legitimate interests override your rights.

10.5 Right to Data Portability

Where processing is based on your consent or on contractual necessity, and is carried out by automated means, you may request that juara404 provide your personal data in a structured, commonly used machine-readable format, or that it be transferred directly to another data controller where technically feasible.

10.6 Right to Object

You may object at any time to processing of your personal data based on juara404's legitimate interests, including processing for direct marketing purposes. Upon receipt of such an objection, juara404 will cease the relevant processing unless there are compelling legitimate grounds that override your interests.

10.7 Withdrawal of Consent

Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal took effect.

11. Minors and Age Verification

The juara404 Platform is strictly intended for adults aged 21 years and above. juara404 does not knowingly collect or process personal data from individuals under the age of 21. Age verification is conducted as part of the standard KYC process during account registration.

If juara404 discovers or has reasonable grounds to believe that personal data has been collected from a person under 21 years of age, the relevant account will be suspended immediately, any funds held on balance will be reviewed in accordance with applicable procedures, and the data will be deleted or otherwise dealt with in compliance with applicable law.

If you are a parent or guardian and believe that a minor in your care has created a juara404 account or submitted personal data to the Platform, please contact us immediately using the details in Section 13 of this Policy so that we can take prompt action.

12. Policy Amendments

juara404 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, Platform operations or our data-handling practices. Where a material change is made to this Policy, juara404 will notify registered players by displaying a prominent notice on the Platform and, where appropriate, by sending a notification to the email address associated with each Account.

The effective date of the current version of this Policy is stated at the top of this document. Players are encouraged to review the Privacy Policy periodically. Continued use of the juara404 Platform following publication of an amended Policy constitutes acceptance of the revised terms.

13. Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your data rights described in Section 10, or have concerns about the way in which juara404 has handled your personal data, please contact us using the details below.

For matters specifically related to responsible gambling, account self-exclusion or deposit limits, please visit the juara404 Responsible Gambling page or raise the matter directly with our live-support team.